The following lists out ALL the different package status and their definitions.
STATUS
DEFINITION
New
Initial status of the package
In Progress
“Clear Dependency” process is in progress
Partial
Partial completion of clear dependency process without errors
Partial with Errors
Partial completion of clear dependency process with errors for few assets
Errorred
Clear dependency failure state – application was unable to clear dependencies due to failure.
Completed
Clear dependency process is successfully completed
List of Supported and Unsupported Assets
NOTE:
With Oracle’s release of Eloqua 19C, assets created with classic design editors have become view only. They are now immutable with view only access. (They however, continue to function in the existing campaigns).
With this change, the ADM tool can’t remove dependencies connected to such assets.
The current workaround suggested is to: Identify such assets (created with classic editors) and delete them.
Below are the details of the currently supported dependent assets for the Contact Field. Please contact portQii Support to know more about the Product Roadmap.
Risks
Assets
Supported Dependencies
Actions
Risk
Email Group
Email
Replace, Remove
The dependent Email will be deleted and replaced with a new email. Marketing activities related to the old email will be lost.
Campaign
Campaign, Program, Form
Remove
Since Eloqua delete API is called to view Campaign’s dependencies, the asset runs with the risk of getting deleted permanently if it has no dependencies.
Program
Campaign, Program, Form
Remove
Since Eloqua delete API is called to view Program’s dependencies, the asset runs with the risk of getting deleted permanently if it has no dependencies.
Exceptions in Dependency Management
This section provides few pointers on different Use Cases for Dependency Management.
Exceptions in Managing Contact Field’s Dependencies
Parent Asset
Dependent Assets
Comments
Contact Field
Dynamic Content
If the Rule within Dynamic Content has only 1 criteria overall and it has the contact field whose dependency is being removed, the app will show the status as ‘Action Unsupported’ upon Clear Dependency. On hover, it will display the message as ‘Only 1 Criteria. Remove action is Unsupported’. This is Eloqua requirement that the Rule within Dynamic Content must have atleast 1 criteria. Hence ‘Replace’ action can be taken in such cases.
Contact View
If the Contact View has only 1 Contact Field and and that Contact Field has been selected to be Removed, then the app will show the status as ‘Action Unsupported’ upon Clear Dependency. On hover, it will display the message as ‘Contact View has only one Field. Remove action is Unsupported’. This is Eloqua requirement that the Contact View must have atleast 1 Contact Field. Hence ‘Replace’ action can be taken in such cases.
Campaign
If the Campaign is a Completed Campaign, then the dependency of Contact Field cannot be replaced or removed. This is Eloqua limitation. The app will display a message ‘Action Unsupported’. On hover it says ‘Cannot remove or replace Completed Campaign’. In such cases there is an option available on Action hamburger control called ‘Add to Package’. On clicking, it will add the Campaign to the package. User can manage and clear dependencies and delete the Campaign to free up the dependency of the Contact Field. If the Campaign is ‘Active’, then the dependency will not be removed or replaced. The app will show the status as ‘Action Unsupported’ after Clear Dependency process. On hover, it will display the message as ‘Campaign is Active. Cannot remove dependency’. User has to deactivate the Campaign and re-process it in the App if needed.
Program
If the Program is ‘Active’, then the dependency will not be removed or replaced. The app will show the status as ‘Action Unsupported’ after Clear Dependency process. On hover, it will display the message as ‘Program is Active. Cannot remove dependency’. User has to deactivate the Program and re-process it in the App if needed.
Exceptions in Managing Picklist’s Dependencies
Parent Asset
Dependent Assets
Comments
Picklist
Segment / Shared Filter
Dependency action is Unsupported for the following criteria within Segment and Shared Filter:1. Responded to any Campaign2. Has Linked Contact in Custom Object3. Has Linked Account in Custom Object 4. Has Linked Record in EventUser has to manually take care of managing these dependencies.
Picklist
Asset Templates
The action is unsupported. User has to manually take care of managing these dependencies.
Known Issues
Issue
Resolution
The Dependency Manager package may get stuck if the assets are corrupted.
